Refund and Returns Policy

At DizzyShoppe, we want you to love your purchase. If you’re not completely satisfied, we offer a hassle-free Refund and Returns Policy.

Return Period

You may return items within 15 days of receiving your order for a full refund or exchange.

Eligibility for Returns

To be eligible for a return, please ensure that:

  • Items are unused and in their original condition.
  • Products must be in their original packaging with all tags attached.
  • You have proof of purchase (order confirmation email or receipt).

Non-Returnable Items

Certain items cannot be returned, including:

  • Gift cards
  • Sale items (unless specified)

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer service team at [email protected] with your order number and reason for the return.
  2. Receive Instructions: We will respond with return instructions and a return authorization.
  3. Pack the Items: Carefully package the items you wish to return, ensuring they are in original condition.
  4. Ship the Package: Send the package to the address provided in our response. You are responsible for the return shipping costs unless the return is due to an error on our part.

Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original payment method within a certain number of days.

Exchanges

If you wish to exchange an item for a different size or color, please follow the same return process and indicate the desired item in your return request.

Questions

If you have any questions about our returns policy, please contact us at [email protected].

Thank you for shopping with DizzyShoppe!