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FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

At DizzyShoppe, we strive to provide accurate representations of our products. However, due to variations in lighting, screen settings, and production batches, the actual product may differ slightly from what you see in the pictures. We recommend checking the product description for details and specifications to ensure you have the most accurate information about the item.

Where can I view my sales receipt?

Once your order is confirmed, you will receive a sales receipt via email. This receipt contains important details about your purchase, including item descriptions, prices, and order number. You can also view your sales receipt by logging into your DizzyShoppe account and navigating to the “Order History” section. If you have any issues accessing your receipt, please feel free to contact our customer support team for assistance.

How can I return an item?

At DizzyShoppe, we want you to be completely satisfied with your purchase. If you need to return an item, here’s how you can do it:

  1. Check Our Return Policy:

    • Before initiating a return, please review our return policy to ensure your item is eligible for return. Generally, items must be returned within 30 days of delivery, in their original condition, and with all tags and packaging intact.
  2. Initiate the Return:

    • To start the return process, please log into your DizzyShoppe account and go to the “Order History” section. Select the order containing the item you wish to return and click on the “Return Item” option.
  3. Fill Out the Return Form:

    • Complete the return form with the required information, including the reason for the return. This helps us improve our services.
  4. Package the Item:

    • Carefully pack the item in its original packaging to prevent damage during shipping. Include all accessories, tags, and any promotional items that came with your order.
  5. Ship the Item:

    • Print the return shipping label provided during the return process and affix it to your package. You can drop it off at your nearest shipping carrier location. Please keep the tracking number for your records.
  6. Receive Confirmation:

    • Once we receive your returned item, we will process your return and issue a refund to your original payment method within 5-7 business days. You will receive a confirmation email once this is done.
Will you restock items indicated as “out of stock?”

At DizzyShoppe, we understand how disappointing it can be when your favorite items are out of stock. We strive to restock popular items whenever possible. Here are some key points regarding restocking:

  1. Restocking Decisions:

    • While we do our best to restock items that are in high demand, not all products may be restocked. Availability often depends on the manufacturer and our inventory management.
  2. Sign Up for Notifications:

    • If an item you want is out of stock, you can sign up to receive notifications. Just click on the “Notify Me” button on the product page, and you’ll be alerted via email as soon as the item is back in stock.
  3. Check Back Regularly:

    • We frequently update our inventory, so be sure to check back often for the latest availability.

 

Where can I ship my order?

At DizzyShoppe, we currently ship orders within the United States only. This allows us to ensure timely delivery and provide the best possible service to our customers.

If you have any specific shipping preferences or need assistance with your order, please feel free to contact our customer support team. Thank you for shopping with us!

 
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